Lockership
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4 steps

Set up the returns page on your store

Turn it on, choose how buyers send items back, and add the link to your store menu.

Set up the returns page on your store
Set up the returns page on your store
  1. 1

    Turn on the returns page

    In Settings → Returns page, switch on “Returns page on”. Set how many days buyers have to ask, a return fee if you charge one, and what they can ask for: refund, store credit, exchange.

    Turn on the returns page
    Turn on the returns page
  2. 2

    Choose how items come back

    Buyer sends it to your return address, Return label emailed after you approve (LP Express), or Code by SMS from Omniva, with nothing to print. Edit the step-by-step instructions buyers see, in every language.

  3. 3

    Add the link to your menu

    In Returns → Returns page link, copy the link. In Shopify go to Online Store → Navigation, open the footer or main menu and add a menu item “Returns” with that link.

    Add the link to your menu
    Add the link to your menu
  4. 4

    Handle the first request

    New requests appear under Returns → To do. Approve or decline; the card always shows the next step. When the parcel arrives, press Items received, tick what goes back to stock and refund.

    Handle the first request
    Handle the first request

Next

Try Lockership on your store before it reaches the App Store

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